Develop and implement customer service standards
|Dates||Wednesday 7th Feb 2018|
|Session Times||9am - 4.30pm|
|Enrollment Cut-off Date||Friday 2nd Feb 2018|
Please contact us to register your interest in this course and we can notify you when it is scheduled again.
Who should attend
This course is suited to organisations that want to deliver agreed standards of customer service by all staff all the time.
On successful completion of this course participants will be able to:
• Define customer service & establish the level of customer service to be delivered
by the organisation
• Consult & communicate with colleagues & customers on customer service
• Develop & review customer service policies, procedures & documents
• Deal with difficult customers & complaints so as to continually improve customer service
Statement of Attainment
Delivered & Assessed by ATAC RTO# 90886