Develop and implement customer service standards

BSBCUS403

DatesWednesday 7th Feb 2018
Session Times9am - 4.30pm
Cost$230
Enrollment Cut-off DateFriday 2nd Feb 2018

Cancelled

Please contact us to register your interest in this course and we can notify you when it is scheduled again.

Who should attend:

This course is suited to organisations that want to deliver agreed standards of customer service by all staff, all the time.

Learning outcomes:

On successful completion of this course participants will be able to:

  • Define customer service and establish the level of customer service to be delivered by the organisation
  • Consult and communicate with colleagues and customers on customer service
  • Develop and review customer service policies, procedures and documents
  • Deal with difficult customers and complaints so as to continually improve customer service

Statement of Attainment

Trainer

ATAC
ATAC
Trainer

Delivered & Assessed by ATAC RTO# 90886

Armidale

Address 10 Mann St
Armidale NSW 2360
Telephone: (02) 6771 3374
Email: Contact Us

We are located at The Traffic Education Centre and share the premises with the Rural Fire Service.

OFFICE OPENING HOURS

Mon - Thu: 9am - 4.30pm

Fri - Sun: Closed