Develop and implement customer service standards
|Dates||Wednesday 7th Feb 2018|
|Session Times||9am - 4.30pm|
|Enrollment Cut-off Date||Friday 2nd Feb 2018|
Please contact us to register your interest in this course and we can notify you when it is scheduled again.
Who should attend:
This course is suited to organisations that want to deliver agreed standards of customer service by all staff, all the time.
On successful completion of this course participants will be able to:
- Define customer service and establish the level of customer service to be delivered by the organisation
- Consult and communicate with colleagues and customers on customer service
- Develop and review customer service policies, procedures and documents
- Deal with difficult customers and complaints so as to continually improve customer service
Statement of Attainment
Delivered & Assessed by ATAC RTO# 90886