Develop and implement customer service standards

BSBCUS403

Dates07/02/2018
Session Times9am - 4.30pm
Cost$230
Enrollment Cut-off Date02/02/2018

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Who should attend

This course is suited to organisations that want to deliver agreed standards of customer service by all staff all the time.

Learning outcomes

On successful completion of this course participants will be able to:

•         Define customer service & establish the level of customer service to be delivered 

          by the organisation

•        Consult & communicate with colleagues & customers on customer service

•        Develop & review customer service policies, procedures & documents

•        Deal with difficult customers & complaints so as to continually improve customer service

Statement of Attainment

Trainer

ATAC
ATAC
Trainer

Delivered & Assessed by ATAC RTO# 90886

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Armidale

Address 10 Mann St
Armidale NSW 2360
Telephone: (02) 6771 3374
Email: Contact Us

We are located at The Traffic Education Centre and share the premises with the Rural Fire Service.

OFFICE OPENING HOURS

Mon - Thu: 9am - 4.30pm

Fri - Sun: Closed