Develop and implement customer service standards
BSBCUS403
Dates | Wednesday 7th Feb 2018 |
Session Times | 9am - 4.30pm |
Cost | $230 |
Enrollment Cut-off Date | Friday 2nd Feb 2018 |
Cancelled
Please contact us to register your interest in this course and we can notify you when it is scheduled again.
Who should attend:
This course is suited to organisations that want to deliver agreed standards of customer service by all staff, all the time.
Learning outcomes:
On successful completion of this course participants will be able to:
- Define customer service and establish the level of customer service to be delivered by the organisation
- Consult and communicate with colleagues and customers on customer service
- Develop and review customer service policies, procedures and documents
- Deal with difficult customers and complaints so as to continually improve customer service
Statement of Attainment
Trainer
Australian Training Plus RTO #91434
Trainer
Delivered & Assessed by Australian Training Plus (ATPlus) RTO #91434
Armidale
Address | 10 Mann St Armidale NSW 2350 |
Telephone: | (02) 6771 3374 |
Email: | Contact Us |